What is an AI legal intake specialist?

An AI legal intake specialist is an artificial intelligence system that answers incoming calls to a law firm 24 hours a day, 7 days a week. It conducts a natural intake conversation with the caller, qualifies the case by practice area (personal injury, criminal defense, DUI, etc.), captures critical case details, and books a consultation on the attorney's calendar — all automatically, without any staff involvement.

How does AI legal intake work for personal injury law firms?

For personal injury law firms, the AI legal intake specialist answers every call instantly — including nights, weekends, and holidays. It asks accident-specific questions such as the type of injury, whether police were involved, medical treatment status, and insurance details. The AI qualifies the case, captures all intake information, and books a consultation with the attorney. Personal injury firms using AI intake report significantly higher case conversion rates because accident victims are captured at the moment of highest urgency, before they call a competitor.

How does AI intake help criminal defense law firms?

Criminal defense calls are often urgent and time-sensitive — arrests happen at all hours, and defendants or their families need immediate legal help. An AI legal intake specialist answers these calls 24/7, captures the nature of the charges, arrest details, jurisdiction, and urgency level, then either books a consultation or escalates to the attorney for an emergency call. Criminal defense firms that miss after-hours calls lose cases to competitors who answer first.

Can AI legal intake handle DUI and DWI calls?

Yes. The AI legal intake specialist is specifically trained to handle DUI and DWI intake calls. It captures the date and location of the arrest, BAC level if known, whether the driver submitted to or refused a breathalyzer, prior DUI history, and court date information. DUI calls are highly time-sensitive — the AI ensures no DUI lead is ever missed, even at 2am on a Saturday.

What if the AI cannot answer a question during a call?

If the AI encounters a question it cannot answer, it transfers the call to the attorney immediately with a full real-time summary of the conversation so far. The attorney knows exactly who is calling, why they are calling, and what the case involves before picking up the phone.

Will callers know they are speaking to an AI?

The AI legal intake specialist uses natural, human-like conversation with proper pacing, empathy, and the ability to handle interruptions. Most callers do not realize they are speaking with an AI. You can experience it yourself by calling (855) 597-6570 for a live demo.

How much revenue does a law firm lose from missed calls?

Research shows that 35 to 40 percent of law firm calls go unanswered. With average case values ranging from $3,000 for criminal defense to $50,000 or more for personal injury cases, missing just a few calls per week can cost a law firm hundreds of thousands of dollars in annual revenue. In most cases, a single recovered personal injury or DUI case more than covers the entire annual cost of AI legal intake service.

How quickly can a law firm get started with AI legal intake?

Setup takes 2 business days. After scheduling a demo, the AI is trained on your firm's specific practice areas, intake questions, and scheduling preferences. The system is answering calls and booking consultations within 2 business days of onboarding.

Does AI legal intake integrate with law firm CRM software?

Yes. The AI Legal Intake Specialist delivers full call summaries, caller contact details, case type, urgency level, and recommended next steps directly to your CRM or email after every call. Integration with GoHighLevel, Clio, and other legal CRM platforms is supported.

What types of law firms benefit most from AI legal intake?

Law firms that rely heavily on inbound phone leads benefit most from AI legal intake. This includes personal injury firms, criminal defense practices, DUI and DWI attorneys, family law firms, immigration attorneys, and workers' compensation practices. Any law firm that cannot afford to miss a single potential client call is an ideal candidate for AI legal intake automation.

Privacy Policy

Last Updated: April 2, 2026

1. Introduction

SIERRA KRU LLC ("Company," "we," "us," or "our") operates the AI Legal Intake Specialist platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• **Contact Information:** Name, email address, phone number, and firm name submitted through our scheduling or inquiry forms.

• **Usage Data:** IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.

• **Communication Records:** Records of calls, SMS messages, and emails exchanged through our AI intake system.

• **Consent Records:** Timestamp, IP address, and checkbox state recorded when you provide SMS opt-in consent.

3. SMS / Text Message Consent (A2P 10DLC)

By checking the SMS consent checkbox on our scheduling form, you expressly consent to receive automated SMS text messages from SIERRA KRU LLC to the mobile number you provide. These messages may include:

• Appointment confirmations and reminders

• Follow-up communications regarding your inquiry

• Service updates related to your account

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].

Your consent to receive SMS messages is not a condition of any purchase or service. Consent records including timestamp, IP address, and the specific consent language agreed to are retained for a minimum of 4 years in compliance with TCPA and A2P 10DLC requirements.

SMS opt-in information and consent will not be shared with any third parties or affiliates for marketing purposes.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI Legal Intake services

• Schedule and confirm demo appointments

• Send appointment reminders and follow-up communications (with your consent)

• Respond to your inquiries and support requests

• Comply with legal obligations

• Analyze usage patterns to improve our platform

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• **Service Providers:** Third-party vendors who assist in operating our platform (e.g., CRM systems, scheduling tools, SMS delivery providers) under confidentiality agreements.

• **Legal Requirements:** When required by law, court order, or governmental authority.

• **Business Transfers:** In connection with a merger, acquisition, or sale of assets, with notice to you.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. SMS consent records are retained for a minimum of 4 years. You may request deletion of your data at any time by contacting us at [email protected], subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of SMS communications at any time by replying STOP

• Opt out of marketing emails by clicking "Unsubscribe"

To exercise any of these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar tracking technologies to analyze traffic and improve our services. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

SIERRA KRU LLC

Email: [email protected]

Website: https://ai.sierrakru.com

For SMS opt-out: Reply STOP to any message. For help: Reply HELP or email [email protected]